WTH surveys our customers after each service interaction. Since 2010 WTH has earned a 99.3% customer satisfaction rating! We're extremely grateful for our loyal customers and are committed to earning your trust.Here are just a few kind words from our customers...
The Tech was extremely knowledgeable and updated my map and explained layers that will be very helpful with my area of work. Thank you for the great service that is provided by your team at WTH
Union County Health Department
Your employees are always friendly, helpful and AWESOME! I always learn something from them whenever I have the opportunity to call for help or advice. Thank you!!!!
Brown County Surveyor's Office
Even on a holiday weekend the response time was good. Our tech had us back up and running in a short time.
Wabash County Central Dispatch
You were swift to fix my issue; couldn't ask for better service than we always receive!
Starke County Assessor's Office
I use (Think GIS®) frequently with my duties as the Investigator and I appreciate this very much. (The tech) was very cordial and professional. Represents WTH the way I would want one of my employees to if I was the owner of the company!
InvestigatorOwen County Prosecutor's Office
(WTH Support Team) are very helpful every time I call with a problem. You should be proud to have employees that are so knowledgeable and polite.
Peru Police Department
I've needed to call a few times in the past couple days as I am familiarizing myself with this software. It is nice to be able to speak with someone who has the knowledge at a deep level and is also able to speak at a level that equals the user's experience. (We spoke of very simple issues to very complex issues within the same conversation.) Very impressed!!!
Rensselaer Electric Dept.
I love working with WTH. The techs are very knowledgeable, easy to work with and friendly. They are always there to help with whatever issue I'm having trouble with. I would recommend WTH to anyone.
Fountain Warren Regional Dispatch.
We would like to thank you for the wonderful job you do with both our web GIS and our in house GIS systems and for the extraordinary support, friendship and compassion you afford your clients. From a client’s prospective the type friendship you and your staff provide to your clients far exceeds the the norm for the business world today. Your clients feel as though they belong, they feel as though their questions, desires, ideas and thoughts matter. And, you make them realize they matter through the awesome service they receive. You are the only vendor that provides immediate service whether on the phone, online or in person and believe me, “THAT MATTERS” to us.
Williamsburg County Assessor's Office
I have worked with several of your employees and they all provide excellent service.
Pike County Assessor's Office
We appreciate that WTH came to our aid early on after the Super Storm Hurricane Sandy struck our island community with your powerful EVENT MANAGER software. Thank you again for allowing WTH to be a great partner to the City of Ocean City and for all of our emergency resources.
Deputy OEM Coordinator
Ocean City, New Jersey
You have a wonderful staff, and I greatly appreciate all that they do....I have worked with your company for the past 8 years and everyone always goes the extra mile.... I can't say enough.
Scott County, IN
Excellent service as usual. If all our vendors had customer service like WTH, we wouldn't have anything to complain about... ever!
Marion County, IL ETSB
I love that I can call and they can get right on the system and fix my problem while I can continue working on something. It is wonderful.
Clark County, IL Highway Department
I wish I had the time to express how extremely helpful your customer service department (technical support team) is. I place calls for assistance and know your complete staff on a first name basis. As a police officer who deals with several vendors in the technical field, there is NO other technical support team that comes REMOTELY close to the service you provide at WTH. I can go on and on and on. I always speak to a live person within the first 30 seconds of a phone call. The staff are extrememly polite and empathetic. You have established a 5 star technical support team. Thank You!
Patrolman Joseph M. Longo
Madison NJ Police Department
Madison, New Jersey
I would just like to say that everyone I have dealt with at WTH has been extremely helpful and very knowledgeable on any problem I have had. I have to deal with several vendors in my job, and I have never dealt with anyone as good as WTH. From the lady that answers the phone, to any technician that I have worked with, they have all been great. You have a great staff at WTH, you should be proud of all of them.
Martin County, IN Sheriff's Dept
As always the level of service was excellent. I can't express enough how invaluable the whole team at WTH is from the customer side. I have never had anyone tell me NO that can't be done. Thanks to everyone for all that you do.
La Salle County, IL ETSB
THANKS AGAIN FOR YOUR HELP...YOU MAKE IT SO EASY!!
Cumberland County, IL
The Event Manager update is exactly what I had hoped for in setting start and end times! It makes a great tool even better.
Shelby County, IN
Everyone at WTH is always ready to help and very patient with us GIS challenged people. I have never had a bad experience. Thank you.
Bureau County, IL
Each and every interaction with personnel employed with WTH, whether technical, administrative or management has been outstanding. Your company truly validates the belief that "bigger is not always better". Thank you!
Howard County, MD Police Department
We have had very good working relationship with WTH from day one. I spoke to Director Rust today and passed along some of the information shared during our discussion. He also echoed the fantastic state of our relationship with WTH. It is like he said, "It is unheard of these days to be able to call a software vendor and even have the call answered strait way, much less actually speak to a software engineer." WTH is what a software vendor should be. The care and support that is shown for your product by your employees is refreshing and appreciated.
Jeffrey K. Morris
Information Technology Section
Zionsville Police Department
I’ve been working with pre-plans for most of my career, and when we attended the last User Conference, we took some great classes. Now I've found out I can really take those pre-plans and put them right into the maps we use, which makes us much more efficient when time frames are critical.
Connersville Fire Department